Terms of Service

By using this website ("Service") you are agreeing to be bound by the following terms and conditions ("Terms of Service") with Automobile Club of Southern California - EIN .

AUTO CLUB DRIVING SCHOOL PROGRAM TERMS AND CONDITIONS

This document provides important information about our program. Both parents and students should become familiar with the information provided to avoid any misunderstanding about roles and responsibilities. Payment of tuition and your receipt of these rules and policies are considered to be your affirmation of the rules and policies outlined below. Members have three business days from the time of purchase to call the Member Service Center to cancel without incurring fees. See "Program Cancellations" section below for further details.

If you have selected the package program, the education portion of training consists of 30 hours of online instruction, bundled with 6 or 10 hour in-car instruction.

In-car training can be scheduled only after the student has (1) paid the tuition in full, (2) received a certificate of completion for the online course or other state-approved course (pink DL400C), and (3) obtained a provisional instruction permit from the California DMV ("DMV Learner's Permit"). Visit the Student Portal (www.aaa.com/studentportal) to schedule your first in-car lesson. Refer to your confirmation email for log-in details. The date of the first lesson will depend on student and instructor availability. We cannot guarantee the availability at all locations of an instructor of a specific gender.

Our instructors are trained by the Automobile Club of Southern California ("Auto Club") and licensed by the State of California. The instructor will use a vehicle that meets all state safety standards, including the required dual brake. All instructors are employees of Auto Club.

Auto Club Driving School does not pick up or drop off students at home. The student must be dropped off and picked up at the designated Auto Club office.

Auto Club Driving School does not guarantee your student will pass the DMV written test or road skills test and/or obtain a DMV Learner's Permit or driver's license.

Driving school schedules, locations, pricing and instructor assignment are subject to change without notice.

Driving courses are only available to Auto Club members.

ONLINE COURSE COMPLETION AND SCHEDULING IN-CAR LESSONS

The online course expires 180 calendar days from the Enrollment Date. Only after successful online course completion will your student receive an online course certificate (pink DL400C), which is required by the DMV to obtain a DMV Learner's Permit. Please allow approximately 7-10 business days for mailing of the online course certificate once the course is completed. Expedited shipping is available for an additional cost. Certificates cannot be issued electronically per DMV regulations. There is a fee to replace a damaged, lost or stolen certificate.

Please ensure that the student completes the online course and obtains their DMV Learner's Permit prior to visiting the Student Portal (www.aaa.com/studentportal) to schedule the first in-car lesson.

The original version of the DMV Learner's Permit or DMV driver's license must be presented to the instructor prior to beginning each lesson. A copy or photo of the permit or license is not acceptable. California state law requires the student to be in physical possession of the original permit or license for their lesson. (CVC Sec. 12951). Students arriving without an original of their permit or license for any lesson will have to "miss" that lesson, and the lesson must be rescheduled.

Students not wearing their DMV required corrective lenses for the lesson must also "miss" that lesson, and the lesson must be rescheduled.

Lesson "misses" will result in a missed lesson fee.

STUDENT PORTAL

Auto Club offers an online Student Portal which allows parents and students to log in to the system and view their progress, schedule in-car lessons, and modify or cancel existing lessons. Upon enrolling into the program, you will receive an email that contains a link to the site along with your username and password. Please be sure to save this information for future use. Should you need this information resent to you, please click "Forgot Login Credentials".

LESSON CANCELLATIONS / MISSED LESSONS

If you need to cancel and reschedule an in-car lesson, you may do so through the online Student Portal at any time. Lessons must be cancelled or rescheduled at least 24 hours in advance of the scheduled appointment to avoid a fee. For example: if an in-car lesson is scheduled for Sunday at 10 am, you must cancel the lesson before 10 am on Saturday or it will be considered a late cancel / missed lesson.

BEHAVIOR RULES

If a student is noncompliant, the parent or guardian will be contacted and asked to pick the student up. There will be no credit given for any sessions missed. If noncompliance continues, the student will be dropped from the program and no tuition will be refunded.

We have a "zero tolerance" policy when it comes to profanity, vulgarity, or disregard for the smoking policy for students and parents.

APPROPRIATE ATTIRE FOR IN-CAR TRAINING

Flip-flops, sandals, open-toed shoes, backless shoes and bulky shoes, such as sheepskin boots, should not be worn. This type of footwear can present safety issues.

Students will be completing a walk-around of the vehicle before each in-car lesson. Bending, leaning, and reaching may all be required. Clothing should provide appropriate coverage when arms are raised or the student bends over.

Students may be asked to remove sunglasses, caps, hats, etc., if the instructor is unable to evaluate use of eyes (to see where student is looking) on a drive.

Students arriving in inappropriate attire for in-car lessons will be recorded as a "missed lesson" and the student will have to reschedule the lesson.

TARDINESS

Parents and guardians are solely responsible for making sure the student is timely transported to and from the correct Auto Club office for in-car lessons. Recognizing that traffic may alter the time needed to reach the driving school location, please allow ample time to ensure an on-time arrival and check the student portal for the correct location.

DMV requires a minimum amount of time spent behind the wheel per lesson. Students that arrive late cannot be accommodated. Late arrivals will result in a missed lesson fee.

Auto Club is not responsible for students beyond their scheduled lesson times.

PROGRAM CANCELLATIONS

Members are provided three business days from the time of purchase to call the Member Service Center at (844) 306-1421 during business hours (Monday - Friday 8am to 7pm Pacific Time (PT) and Saturday 8am to 5 pm PT) to cancel without incurring fees. Program cancellations cannot be completed through the Student Portal. Please see the attached "Schedule of Fees" for further information regarding fees after the three-business day grace period.

No refunds for cancelling after one year from the Enrollment Date. We will process the refund within 5 business days after cancellation. If you paid by check, please contact us if you have not received a refund check within 10 business days of cancellation. If you paid by credit card, please contact your bank or credit card provider if you do not receive the refund in 2 billing cycles from cancellation.

AUTO CLUB DRIVING SCHOOL SCHEDULE OF FEES

STUDENTS MUST COMPLETE ALL LESSONS WITHIN ONE YEAR FROM THE ENROLLMENT DATE FOR IN-CAR TRAINING. NO REFUNDS AFTER ONE YEAR FROM THE ENROLLMENT DATE.

PROGRAM CANCELLATION FEES

Cancel prior to First In-Car Lesson Date (outside of 3 business day grace period) - $75.00 cancellation fee deducted from Refund.

Cancel on or after First In-Car Lesson Date - $100.00 Administrative Fee & $60.00 per in-car lesson completed or missed/forfeited deducted from Refund; Pay Balance.

LATE CANCEL / MISSED IN-CAR LESSON

Late Cancel (less than 24 hours before lesson) or Missed In-Car Lesson - $60.00 Payment Due.

REINSTATEMENT FEES

Reinstatement fee after 9 months of inactivity from Enrollment Date or last scheduled in-car lesson - $75.00 Payment Due.

No reinstatements or refunds after one year from Enrollment Date. New enrollment and full payment will be required.

Modifications to Services and Prices

• Automobile Club of Southern California reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
• Prices of all Services are subject to change with or without notice.
• Automobile Club of Southern California shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.